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  • angelalynn
    started a topic Delay in email

    Delay in email

    Hello,
    Does anyone else experience inconsistencies with email delivery times? My friend is usually pretty quick to respond, however I don't get his messages until at least a few hours after they're sent. Anyway it's been a few days now since I last heard from him. I've read that this is common; all emails have to be reviewed before being sent out and that can take hours or even days. Everything was fine last time we talked...he's very open and honest, and he asks me a lot of questions. He never said anything that made me uncomfortable, he's super nice. I'm freaking out wondering if I said something wrong or if he suddenly dislikes me. I know there's nothing I can do if that's the case, but somehow I doubt it. I have really bad anxiety though so I can't help it. Anyway he can sync his tablet with the kiosk twice a day...I'm thinking maybe thine batteries died, the kiosk is down, he's out of stamps or he recently heard from the parole board...there are actually quite a few possibilities. If location matters, he's in Georgia. Does anyone think this is normal or have you had similar experiences? Any help is appreciated! Thanks in advance!

  • toldenburg
    replied
    Why would I not be receiving emails from one institution but am receiving them from another? I know that I was sent an email from someone a day before someone else sent me one but I still have not received the first one sent. There is not any reason that this email should have been censored or anything it's from a family member and he states its just basic family talk. I'm curious as to just exactly how the email system operates. Does anyone know the procedures and protocols, do they vary by state and/or institution?

    Leave a comment:


  • TexasDust
    replied
    Originally posted by lonelysoul69 View Post
    I have not had a reply from my friend since before Christmas. I read their was an internet outage affecting JPay in Idaho. Has this been fixed and has it caused a backlog or is the delays related to the federal shutdown? Its not a federal prison but not sure. Anyone know?
    Sorry you haven't heard from your friend , you can call the prison and ask for the mail room to check and see if the issue has been fixed.

    hope this helps

    Leave a comment:


  • lonelysoul69
    replied
    I have not had a reply from my friend since before Christmas. I read their was an internet outage affecting JPay in Idaho. Has this been fixed and has it caused a backlog or is the delays related to the federal shutdown? Its not a federal prison but not sure. Anyone know?

    Leave a comment:


  • TexasDust
    replied
    Originally posted by lonelysoul69 View Post

    Please Please Please can someone sort this?
    Inmate is at Idaho State Correctional Center.

    Thanks.
    This is what I received back on the second message I sent to JPay Support for you

    Please let her know that emails can be delayed if they are flagged for review. Also, she should email Support@JPay.com and a Customer Service representative will look into her account and get back to her.

    Leave a comment:


  • TexasDust
    replied
    Originally posted by lonelysoul69 View Post

    Please Please Please can someone sort this?
    Inmate is at Idaho State Correctional Center.

    Thanks.
    Sent a copy of your post in, it should get to the proper channels to check what's going on.

    Leave a comment:


  • lonelysoul69
    replied
    I am spending lots on stamps for a service that seems similar to Terry Pratchett Post office lol
    10/28 -$20 in stamps +1.25 ($1.65) currency change Fee by my bank
    09/28 -$20 in stamps +1.25 ($1.65) currency change Fee by my bank
    09/15 - $20 in stamps +1.25 ($1.65) currency change Fee by my bank
    08/29 - $20 in stamps +1.25 ($1.65) currency change Fee by my bank
    08/22 - $20 in stamps +1.25 ($1.65) currency change Fee by my bank
    08/14 - $20 in stamps +1.25 ($1.65) currency change Fee by my bank
    07/31 - $20 in stamps +1.25 ($1.65) currency change Fee by my bank
    07/28 - $4.70 in stamps +1.25 ($1.65) currency change Fee by my bank

    In total I have spent since July only on stamps with Jpay = $144.70 + ($13.20 in bank fees)
    Please o please...... can I have the ability to purchase more than 50 stamps at once???
    Such as a large 200 stamp option???

    So if the cost is not bad enough the emails are super slow thay make snail mail seem fast.

    So the longest for an email between being sent and received is now 1 month. Email sent by inmate Sept 26th and delivered to me Oct 26th... what takes 1month??? I could post a letter from Northern Ireland, UK and get a letter in reply within that time!!!! I understand mail checks but this is extreme.

    We email at least once every day,
    I am currently missing emails from
    11/10
    11/09
    11/08
    11/07
    11/05
    11/02
    10/25
    10/24
    10/15
    10/12

    Please Please Please can someone sort this?
    Inmate is at Idaho State Correctional Center.

    Thanks.

    Leave a comment:


  • lonelysoul69
    replied
    So i received Mondays email on Tuesday and so im still Missing Thurs, Sun, Tues and Wednesdays emails. grr.

    Leave a comment:


  • lonelysoul69
    replied
    Our emails are can be 1-2 stamps on average a day each way, never had one come back as censored. Been emailing since August and the delays just seem to be getting more frequent. I can understand them being stopped for further checks but that does not explain why the further checks emails are not processed in order of being sent. It makes keeping a convo going very awkward.

    Today is Tuesday 17th Oct > No email received and plan to email later
    On Monday 16th Oct> Received Saturday 14th Oct Email and I sent 2 emails
    On Sunday 15th Oct> Received Friday 13th Oct Email and I sent 1 email.
    On Saturday 14th Oct > Received Wednesday 11th Oct Email and I sent 1 email
    On Friday 13th Oct > Received Tuesday 10th Oct Email and I sent 1 email
    On Thurs 12th Oct > No email received and I sent 1 email.
    On Wed 11th Oct > No email received and I sent 1 email.
    On Tues 10th Oct > Received 2 emails from Mon 9th Oct and I sent 1 email

    He has been seeing similar hap hazard delays his side. Where Thursdays 12th reply from him went i have no idea stuck somewhere. Maybe have to wait another 19 days for it to turn up.,,, Thats the longest I have had to wait for an email to be processed.

    I am emailing a friend at Idaho State Correctional Centre.I hope this will be looked into a proper fix put into place.

    Leave a comment:


  • lonelysoul69
    replied
    Our emails are can be 1-2 stamps on average a day each way, never had one come back as censored. Been emailing since August and the delays just seem to be getting more frequent. I can understand them being stopped for further checks but that does not explain why the further checks emails are not processed in order of being sent. It makes keeping a convo going very awkward.

    Today is Tuesday 17th Oct > No email received and plan to email later
    On Monday 16th Oct> Received Saturday 14th Oct Email and I sent 2 emails
    On Sunday 15th Oct> Received Friday 13th Oct Email and I sent 1 email.
    On Saturday 14th Oct > Received Wednesday 11th Oct Email and I sent 1 email
    On Friday 13th Oct > Received Tuesday 10th Oct Email and I sent 1 email
    On Thurs 12th Oct > No email received and I sent 1 email.
    On Wed 11th Oct > No email received and I sent 1 email.
    On Tues 10th Oct > Received 2 emails from Mon 9th Oct and I sent 1 email

    He has been seeing similar hap hazard delays his side. Where Thursdays 12th reply from him went i have no idea stuck somewhere. Maybe have to wait another 19 days for it to turn up.,,, Thats the longest I have had to wait for an email to be processed.

    I am emailing a friend at Idaho State Correctional Centre.I hope this will be looked into a proper fix put into place.

    Leave a comment:


  • Moonhanger
    replied
    mine have been sporatic - the shorter ones seem to fly through within hours, the long ones just get lost apparently, and one of them was just returned "censored"...I have no idea why. Just a regular love letter/what's been happening in my life that was 3 pages long. Some sexual references but some of our emails are full-on pornographic and they go through if they're short. I'm going to start the habit of printing all emails and sending the hard copies once a week.

    Leave a comment:


  • lonelysoul69
    replied
    Emails seemed to stop again. Still not got any from
    Monday - September 18th 2017
    Tuesday - September 26th 2017
    Tuesday - October 10th 2017
    Wednesday - October 11th 2017

    Leave a comment:


  • Kayonb
    replied
    I know it's a little far fetched. But I have not received an email from July 19, 2017. The facility is Mid-State Correctional Facility in NJ. Would you be able to send in a report for me. Thank you.

    Leave a comment:


  • lonelysoul69
    replied
    I just got the email from 11th and one from the 14th September.. thanks hopefully they will locate any others stuck.

    Leave a comment:


  • TexasDust
    replied
    Originally posted by lonelysoul69 View Post
    Idaho State Correctional Center - We email back and forth daily so we are used to delays every now and then. But seems to be a huge lag at the mo.
    From the emails that do seem to get through I have worked out what dates I am missing emails from.
    Monday - September 11th 2017
    Monday - September 18th 2017
    Tuesday - September 26th 2017
    Now we do sometimes send more than 1 a day so its hard to exactly know if others are missing. But defo 1 at least from the above dates.
    He has been receiving emails very sporadically. Some emails arriving a few weeks later. The problem only seems to be getting worse and I have been using JPAY since end of July.

    Sending in a Report for you on the Missing E-Mails, lets see if The JPay Support Team can help out...

    I'm sure they may contact you for further information so they can verify names

    Leave a comment:

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