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  • #31
    Was there more delays at the weekend??? I sent emails Sat Sun Mon and got an email on Sunday asking how I was cos they hadnt heard from me... We email back and forth daily all week but i received a reply sent on Thursday before the reply sent on Wednesday. So the emails were coming through in random order. And since Friday seems my emails not been going through. Hopefully JPay can resolve this. Been using this service 3 weekends and thats 2 in 3 the emails hagve had issues.

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    • #32
      The email I sent on Thursday arrived Monday and yet one I sent Sunday arrived the same day. What is going on???

      A status of the email sent would be helpful to take the fruatration out of not knowing if it had been cleared.

      Example Status updates:
      Sent but queued for review.
      Sent but being reviewed
      Delivered to Inmate
      Read by Inmate.
      Cancelled - Content Issue Reason: 26 see FAQ
      Delayed System Issue

      Likewise the same in reverse for the inmate.

      This feature would help lower anxiety for both inmates and loved ones on the outside. And give reasons for delays or emails not going through. It would help you know if something important has not been seen so you can include it in another letter.

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      • #33
        So last reply received was on Monday.... I have continued to email every day with prepaid response. But no way to tell if he is receiving them and/or sending any replies. No answer from JPay I raised this as a technical issue and have also raised it by email today. Hopefully someone can look into what is wrong.

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        • #34
          I know that they were doing maintenance this morning as I got a notice while trying to send an email. So has anyone else been getting emails out of order again? Sure wish there was a way to tell if they have received the email sent. An awful lot of worry on both sides going on...

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          • #35
            My Fiend is in Washington is it normal to get emails out of order I sent him a long email with my address so we could do snail mail as well he has not received that one but 2 short emails I sent since he has got yes it is showing up in my sent mail Is this normal ?

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            • #36
              there's always been a couple days lag here in Tennessee, but now it's doing something odd - I sent an email, got a confirmation number, it took the stamps, but it's not showing up in the sent email list. That was yesterday. I figured maybe I forgot to click send? So I tried sending it again, it definitely took stamps and gave me a confirmation number, which I took a screenshot of, but again isn't showing up in the sent email list.....???

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              • #37
                That happened to me yesterday. It took about 9 to 10 hours to show up in the sent messages. When it usually shows in 10 to 15 mintutes. And it took just about 8 hours to receive a message that was to me. I'm not sure what's going on with the system.

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                • #38
                  Hello

                  Sorry you are experiencing delays with the emails, I'm wondering if it has to do with the hurricanes.

                  If you are still experiencing late or no emails can you please post the State and Facility so I can turn in a Report for you, to try and help you all out

                  I read there are no emails processed by the facilities over the weekend (Saturday and Sundays) so if you send one on Friday they may not receive it till Monday



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                  • #39
                    Idaho State Correctional Center - We email back and forth daily so we are used to delays every now and then. But seems to be a huge lag at the mo.
                    From the emails that do seem to get through I have worked out what dates I am missing emails from.
                    Monday - September 11th 2017
                    Monday - September 18th 2017
                    Tuesday - September 26th 2017
                    Now we do sometimes send more than 1 a day so its hard to exactly know if others are missing. But defo 1 at least from the above dates.
                    He has been receiving emails very sporadically. Some emails arriving a few weeks later. The problem only seems to be getting worse and I have been using JPAY since end of July.


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                    • #40
                      Originally posted by lonelysoul69 View Post
                      Idaho State Correctional Center - We email back and forth daily so we are used to delays every now and then. But seems to be a huge lag at the mo.
                      From the emails that do seem to get through I have worked out what dates I am missing emails from.
                      Monday - September 11th 2017
                      Monday - September 18th 2017
                      Tuesday - September 26th 2017
                      Now we do sometimes send more than 1 a day so its hard to exactly know if others are missing. But defo 1 at least from the above dates.
                      He has been receiving emails very sporadically. Some emails arriving a few weeks later. The problem only seems to be getting worse and I have been using JPAY since end of July.

                      Sending in a Report for you on the Missing E-Mails, lets see if The JPay Support Team can help out...

                      I'm sure they may contact you for further information so they can verify names



                      JPay Service
                      Help Link
                      JPay'sRules for ForumMembers

                      Download the JPay Mobile App at the Apple App Store or the Google Play Store

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                      • #41
                        I just got the email from 11th and one from the 14th September.. thanks hopefully they will locate any others stuck.

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                        • #42
                          I know it's a little far fetched. But I have not received an email from July 19, 2017. The facility is Mid-State Correctional Facility in NJ. Would you be able to send in a report for me. Thank you.

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                          • #43
                            Emails seemed to stop again. Still not got any from
                            Monday - September 18th 2017
                            Tuesday - September 26th 2017
                            Tuesday - October 10th 2017
                            Wednesday - October 11th 2017

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                            • #44
                              mine have been sporatic - the shorter ones seem to fly through within hours, the long ones just get lost apparently, and one of them was just returned "censored"...I have no idea why. Just a regular love letter/what's been happening in my life that was 3 pages long. Some sexual references but some of our emails are full-on pornographic and they go through if they're short. I'm going to start the habit of printing all emails and sending the hard copies once a week.

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                              • #45
                                Our emails are can be 1-2 stamps on average a day each way, never had one come back as censored. Been emailing since August and the delays just seem to be getting more frequent. I can understand them being stopped for further checks but that does not explain why the further checks emails are not processed in order of being sent. It makes keeping a convo going very awkward.

                                Today is Tuesday 17th Oct > No email received and plan to email later
                                On Monday 16th Oct> Received Saturday 14th Oct Email and I sent 2 emails
                                On Sunday 15th Oct> Received Friday 13th Oct Email and I sent 1 email.
                                On Saturday 14th Oct > Received Wednesday 11th Oct Email and I sent 1 email
                                On Friday 13th Oct > Received Tuesday 10th Oct Email and I sent 1 email
                                On Thurs 12th Oct > No email received and I sent 1 email.
                                On Wed 11th Oct > No email received and I sent 1 email.
                                On Tues 10th Oct > Received 2 emails from Mon 9th Oct and I sent 1 email

                                He has been seeing similar hap hazard delays his side. Where Thursdays 12th reply from him went i have no idea stuck somewhere. Maybe have to wait another 19 days for it to turn up.,,, Thats the longest I have had to wait for an email to be processed.

                                I am emailing a friend at Idaho State Correctional Centre.I hope this will be looked into a proper fix put into place.

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