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  • #16
    Well I made a great response but somehow I timed out even though I was typing and the stupid machine deleted all my text.

    ​Delays are built into prisons. All sorts of things like lockdowns, bad batteries, guards deleting emails, people on vacations at the same time, trips to infirmary, network problems, etc... Or your bud may be in blue funk and didn't want to write. Problems are not easy to solve inside. When I was in, a lockdown could last 4 days and no mail was delivered. Prisoners mail likely comes at the end of their todo list.

    ​I have an email waiting 24 hours now but the helpful info on this website said up to 48 hours for delivery. That was may be delivered in 48 hours to deliver. Or longer I suppose.

    ​While it hurts us, patrience is a virtue. Suffering for someone else is patience and a good spiritual practice. It will make you better.

    I want to put a note in my letters about the last letter date so I know none are just trashed and lost forever.

    Joe.

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    • #17
      Originally posted by JoeWolfe View Post

      ​While it hurts us, patience is a virtue. Suffering for someone else is patience and a good spiritual practice. It will make you better.


      Joe.
      I like this very much! And I needed to hear it today.

      My man is in prison and he makes me very happy, there are no problems with us at all...but last night my ex called me (he's in a halfway house, just got out of federal prison a few months ago)...I wouldn't have answered but we do need to tie up a few things, I have some of his property, ect...he knows me very well, so he knows how to cut me into a million pieces with only a few words. He knows I struggle with depression and all. He knows that the physical threats against me don't hurt/upset/make me cry/torture me...it's the way he can make me feel like I am nothing with one sentence. Its my own fault for ever being involved with him, but even though I guess I should have seen the red flags, I chose to believe what he said and I believed in him. Sorry for venting, but I've been up all night and I needed to say something before I suffocate.

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      • #18
        I too am having that problem and my loved one is in New Jersey but, he said he hasnt gotten my email i sent him this morning and normally they are there by the time he can get back on the kiosk. Went thru this before and it is very difficult dealing with jpay but it does help to keep us close while he is away.

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        • #19
          My friend and I also have this problem. We talk every day but he doesn't get my emails sometimes until hours after I've sent it and vice versa.
          ​XO - Cori

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          • #20
            Sometimes, my friend won't get an e-mail I sent, until a week after I sent it. But we send a lot of them, so he'll get some right away, and some take days, up to a week. So sometimes they come to him all out of order. It can be frustrating, and confusing, but I just keep writing him. Bc I know he looks forward to getting them. and you just have to be patient and trust them, because what else can you do. When you worry, you will suffer twice.

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            • #21
              Katsu, same situation!! We've noticed that our shorter emails get to us faster than our longer ones so sometimes we'll send a super short email before we write back a long one so we know we got each other's email and we're in the process of responding.
              ​XO - Cori

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              • #22
                At the units that my best friend and fiancee are at, if I send the email before noon then they will usually receive it the same day. However, if the warden, sergeant or major are investigating him for any reason, they will hold the emails until they have had a chance to read them, then they will be received. And they won't even tell the offender they've been held for that reason. So, that could be why it takes him a week to receive it. I've learned this from experience of having a best friend who was into all of kinds of stuff when he entered the system 25 years ago. Their past follows them no matter how much they do to change who they are. And they will only receive the emails with mail call and the times for mail delivery depends solely on the unit. The unit I worked at, we didn't do mail until 8pm or so because they liked to torture the inmates and taunt them with holding their mail from them. It was ridiculous. But, at my fiancee's unit, mail is usually delivered to him by 6:00pm. He usually gets his emails then calls me. My best friend's unit usually distributes mail about the same time too. It's frustrating, but one thing that might help, is I "ALWAYS" date my letters and put a time stamp in them as to when I'm writing what, just so my loved ones know they are receiving each letter and page. I write my fiancee every single day and he now asks for it when he doesn't receive mail because he knows I write every day. On Monday, he receives longer letters because I write on Saturday and Sunday to inform him of what happened on the weekend, and I include those with Monday's letters, but again... they have dates and times on them so he knows whether or not a page is missing for any reason. I hope this information helps.

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                • #23
                  cindyrife6 that's good information to have. it sucks that they get played with like that. I started numbering my e-mails and dating them, so if some are missing he knows. so like if he gets #40, and the last one he got was #37 he knows some are missing. And I write him everyday too, and we are just used to the fact that the e-mails are ****** up, when we talk on the phone, we try to figure out which ones he got. but it's weird bc sometimes his are super delayed to me as well. Pervy guards probably taking their sweet time reading them. jealous. In a recent email I sent, I said some super sweet/ slightly dirty things, and I was like, "You can dream about that. And anyone else who reads this can dream about it too, but they'll never ever have it." I just want to make sure anytime he links up his tablet he has an email from me.

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                  • #24
                    I have experienced delays in the past and as of late sometimes she's (my fiancÚ) is either on lockdown, seg or I can type very long messages on jpay and I learned early on I have to use the prepaid option. and having to transfer stamps to her. jpay is more immediate than snail mail. I haven't heard from her in over a week and she damaged property belonging to cellmate. I have to send to pay that off and she's out of seg.

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                    • #25
                      does anyone know if there is a way to buy only one stamp? I don't have enough on my card to buy a package right now, and my hubby wrote me but I don't have any stamps.

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                      • #26
                        the minimum is 5 stamps unfortunately

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                        • #27
                          The longest my friend has waited has been 7 days, the shortest a matter of hours. I also find that the beginning of the week messages Mondays/Tuesdays take far longer to reach then those closer to the weekend. Ot also depends what all happen with him, whether he's in the hole or had his tablet confiscated for a short spell etc. I am pretty sure they have some form of search engine that looks for keywords in texts that flag up the message to CO's so they are not wasting a magnitude of time reading mail coming in.

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                          • #28
                            I just got a notification on the App:

                            "Valued Customer, We are aware that some of you may have experienced delays in our email service over the past number of days. This was caused by exceptionally high volume of emails coupled with a technical issue. This issue has now been resolved and emails flowing normally. Thank you for your patience, and thank you for using JPay!"

                            Ive been emailing back and fourth every 12 hours and then everything stopped on Saturday . Hopefully the 4 emails I sent will arrive together or lots of stamps will be wasted.

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                            • #29
                              Still no response. I emailed Saturday, Sunday and twice on Monday. Last reply I had was from Saturday at 5:15pm... I suppose there must be big queues at the kiosk's. A blockage once released causes a flood of letters which takes time to process, then for those inside to reply then process and come back to our inbox. I am frustrated but I am more frustrated for those serving time, I feel sorry for them as reliability, routine and contact are extremely important to those serving time. Jpay should consider when a technical error occours; to issue some goodwill to prisoners and their families affected. Such as crediting them all a stamp or two? I think it would be nice gesture.

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                              • #30
                                It's all good. All the emails got through on Monday throughout the day and the responses arrived back Tuesday morning.

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