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  • TDCJ Registration for Phones

    TDCJ Registration for Phones


    Update: 11/13/2012 Cell Phones are now allowed details on bottom of page

    TDCJ Ombudsman Bulletin To Offender
    Family Groups

    (Please disseminate to your respective
    group members)

    Register to Receive Offender Phone Calls

    Two ways to sign up:

    By Website: Texas Offender Telephone Friends and Family Enrollment

    Or

    By Phone: (866) 806 ?€” 7804

    Requirements:

    ?€? Must be on offender?€™s visitation
    list and owner of the phone

    ?€? Provide owner?€™s driver?€™s license
    or state ID #

    ?€? Name on ID must match name on
    offenders?€™ visitation list

    ?€? Provide offender?€™s TDCJ ID
    #

    ?€? Landlines only - CELL PHONES
    ARE NOT ALLOWED

    Additional information is on
    the website.
    Update: 11/13/2012
    Cell Phones
    are now
    Allowed

    Cell Phone Registration
    http://texasoffenderfriendsandfamily.com/default.asp

    Cell phone registrations are now being accepted! ENROLLMENT CENTER WILL BE ACCEPTING CALLS ON SATURDAY, NOVEMBER 10 FROM 8 AM ? 3 PM (CENTRAL)
    Rules for cell phone registrations Only cell phones with ?post-paid? billing arrangements will be allowed. Pre-paid phones will not be approved.
    Pre-paid cell phones (Pay-As-You-Go) are phones for which credit is purchased in advance. Providers include TracFone, Boost Mobile, Verizon Prepaid, and T-Mobile Prepaid. Post-paid cell phones are phones where the user chooses a calling plan and enters into regular billing arrangement with the provider. Examples include AT&T, Verizon, Sprint, and T-Mobile.
    Pre-paid phones are not allowed due to TDCJ security policies.
    All cell phone registrations must be processed by calling the enrollment center at 1.866.806.7804, option 1, 0 from the cell phone you are registering.
    If you are registering more than 1 cell phone, you have to call from each cell phone number that you want to register.
    All cell phone registrations must be processed by calling the Enrollment Center at 1.866.806.7804, option 1, 0. The representative will call your cell phone provider with you on the line to verify ownership of the account and confirm that the cell phone is not pre-paid.
    You cannot port your landline phone to a cell phone without calling the Enrollment Center to register the number as a cell phone. All numbers ported from a landline to a cell phone will be blocked until you call to re-register it as a cell phone.
    You may keep your landline phone registered AND register your cell phone.
    Due to the extra call volume of so many customers registering their cell phones, the hold times are much longer than usual. Please be patient as we try to help every customer.
    Last edited by TexasDust; 11-13-2012, 01:57 PM.



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  • #2
    Welcome to Texas Friends and Family Enrollment Center Website

    Texas Offender Telephone Friends and Family Enrollment
    Click On Link In Red To Get You to This Page



    Home
    Registration
    Attorney Info
    Rates
    FAQs
    Contact Us
    About Us
    En Espanol

    Welcome to Texas Friends and Family Enrollment Center Website


    On this site you will find information on how to register to receive calls from an offender located at a Texas Department of Criminal Justice (TDCJ) facility.

    Texas Department of Criminal Justice has contracted with Embarq Payphone Services, Inc. (EPSI) to provide calling services to the offenders at the facilities of the TDCJ. Our recipients are friends, relatives, and attorneys who receive calls from the offenders.

    The Offender Telephone System (OTS) allows eligible offenders to make paid telephone calls to friends and family listed on the Offender’s Visitor List. Offenders with major disciplinary problems, gang affiliations, or on death row will not have access to the telephone system.



    --------------------------------------------------------------------------------


    The following rules apply to the system:

    Phones are available from 7:00 AM – 10:00 PM, unless conditions dictate a change
    Calls are limited to 15 minutes
    You will hear a warning message one minute before being disconnected
    Offenders are limited to 120 minutes per month
    All calls, except to the Attorney of Record, are subject to monitoring, recording and voice recognition to complete call
    Calls may only be made to home landline telephone numbers ("Home phone"). No calls are allowed to cell phones, 800 numbers, businesses, pay phones, or international numbers
    Friends and family members listed on the Offender’s Visitor List are required to meet certain validation requirements. These requirements are listed on the Registration page.




    --------------------------------------------------------------------------------


    Victims Information Page
    If a victim does not wish to receive calls from offenders, they should contact the

    VICTIM SERVICES DIVISION
    8712 Shoal Creek Blvd., Ste. 265
    Austin, Texas 78757
    Tele: 1-800-848-4284



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    • #3
      Originally posted by TexasDust View Post
      Texas Offender Telephone Friends and Family Enrollment
      Click On Link In Red To Get You to This Page



      Home
      Registration
      Attorney Info
      Rates
      FAQs
      Contact Us
      About Us
      En Espanol

      Welcome to Texas Friends and Family Enrollment Center Website


      On this site you will find information on how to register to receive calls from an offender located at a Texas Department of Criminal Justice (TDCJ) facility.

      Texas Department of Criminal Justice has contracted with Embarq Payphone Services, Inc. (EPSI) to provide calling services to the offenders at the facilities of the TDCJ. Our recipients are friends, relatives, and attorneys who receive calls from the offenders.

      The Offender Telephone System (OTS) allows eligible offenders to make paid telephone calls to friends and family listed on the Offender’s Visitor List. Offenders with major disciplinary problems, gang affiliations, or on death row will not have access to the telephone system.



      --------------------------------------------------------------------------------


      The following rules apply to the system:

      Phones are available from 7:00 AM – 10:00 PM, unless conditions dictate a change
      Calls are limited to 15 minutes
      You will hear a warning message one minute before being disconnected
      Offenders are limited to 120 minutes per month
      All calls, except to the Attorney of Record, are subject to monitoring, recording and voice recognition to complete call
      Calls may only be made to home landline telephone numbers ("Home phone"). No calls are allowed to cell phones, 800 numbers, businesses, pay phones, or international numbers
      Friends and family members listed on the Offender’s Visitor List are required to meet certain validation requirements. These requirements are listed on the Registration page.




      --------------------------------------------------------------------------------


      Victims Information Page
      If a victim does not wish to receive calls from offenders, they should contact the

      VICTIM SERVICES DIVISION
      8712 Shoal Creek Blvd., Ste. 265
      Austin, Texas 78757
      Tele: 1-800-848-4284
      I just got a letter today from my husband,He is at John Middleton Unit in Abilene,Tx and He said that the phones are or sould have been on 8/11 I hope so I just signed up today I wonder how long it takes to now if you can get calls.I cant wait it has been 30 days since I have talk to him and boy I need to talk to him.Does any one have any input on this

      Comment


      • #4
        Originally posted by Txcowgirl View Post
        I just got a letter today from my husband,He is at John Middleton Unit in Abilene,Tx and He said that the phones are or sould have been on 8/11 I hope so I just signed up today I wonder how long it takes to now if you can get calls.I cant wait it has been 30 days since I have talk to him and boy I need to talk to him.Does any one have any input on this
        Look Under The Post Phones In Prison Here under Texas. I came across this by chance Last Night So I Posted It, It Is What I would Call God Sent, I wonder how many people do not know you have to register!



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        • #5
          More Info From T.D.C.J.

          UPDATED Post 09/16/2012 old version had limited minutes per month

          Offender Telephone System

          The Offender Telephone System (OTS) allows eligible offenders to make paid telephone calls to friends and family listed on the offender's Visitor List. Offenders with major disciplinary problems, gang affiliations, or on death row will not have access to the telephone system.

          Information or registration:

          Before you can receive calls from a TDCJ offender, you must first register your telephone number:

          Internet: www.texasprisonphone.com
          Note: You will need the offender's TDCJ ID Number to register to receive phone calls from him or her. If you do not know their number you can find it through the online offender search at http://www.tdcj.state.tx.us/offender...ion/index.html or by phone at (936) 295-6371 or (800) 535-0283. The phones are answered from 8 a.m. to 5 p.m. Monday - Friday.

          Telephone: (866) 806-7804

          Telephone calls can be placed in the following manner:

          Collect calls - charges are accepted when the offender calls.

          Friends and Family Prepaid - the telephone number owner establishes an account in which to deposit money to pay for the offender's calls.

          Offender Telephone Prepaid Debit Account - the offender or family can deposit money into the offender's account.

          The following rules apply to the system:

          Phones are available from 7:00 a.m. - 10:00 p.m., unless conditions dictate a change.
          Calls are limited to 20 minutes.
          You will hear a warning message one minute before being disconnected.
          Offenders have unlimited minutes per month.
          All calls, except to the Attorney of Record, are subject to monitoring and recording.
          Calls may only be made to home land line telephone numbers. No calls are allowed to cell phones, internet services, 800 numbers, businesses, pay phones, or international numbers.
          To receive calls, the telephone number owner must be listed on the offender's Visitors List. Additionally, the name on the Visitors List must match the name on registrant's driver's license or state identification card. Additionally, this information must also be reflected on their telephone listing or bill.

          To register you will be required to confirm that you:

          Are the registered owner of the telephone number.
          Are not registering a wireless number.
          Agree to allow the offender to call the phone number.
          Agree to accept financial responsibility for collect calls.
          Are at least 18 years old.
          Will not forward calls or make 3-way calls received from the offender.

          If a victim does not wish to receive calls from offenders, they should contact:

          Victim Services Division
          8712 Shoal Creek Blvd., Ste. 265
          Austin, TX 78757
          Telephone: (800) 848-4284

          E-messaging Service
          E-messaging allows friends and families to send electronic messages to offenders. To learn more about the service and to set up an account, click the following link: E-messaging.

          Complaints about the vendor service for the Offender Telephone System or E-Messaging Service should be forwarded in writing to:

          Texas Department of Criminal Justice
          Information Technology Division
          Offender Telephone System Contract Manager
          P.O. Box 4016
          Huntsville, TX 77342-4016
          email: offenderphones@tdcj.state.tx.us
          Last edited by TexasDust; 09-16-2012, 03:20 PM.



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          • #6
            yes, u do hav to register and once u do he can begin to call. the calls will come from an 866 number so its not a bill collecter if you just pick up and wait for the prompt. I have a friend in French Robertson and I have talked to him several times. i lik the fact that they get to make phone call but they r only 15 min, not nearly enough time so make sure u prioritize ur conversations cuz it goes by fast.
            Ms. Mosley

            Comment


            • #7
              Thanks for the heads up!

              With the 866 number

              Helps others know it is coming from the Institutions.



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              • #8
                Your Right!

                Prioritze your call!

                My son gets 20 min. calls and by the time we start to talk about the important things, TheTime Is Up....
                Last edited by TexasDust; 08-15-2009, 11:09 AM.



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                • #9
                  I was wondering what would come up on caller ID. Although I do have a bill collector who does call on an 866# I guess I will have to take my chances and pick up!! does the prompt state right away who it is?or does it tell you to hold??

                  Comment


                  • #10
                    It says it automatically !!
                    His wifey til the End !!

                    Comment


                    • #11
                      I know the website says you will receive a message on your phone once your number has been approved but, in case you missed it, is there any other way to find out if it has?

                      Comment


                      • #12
                        does anyone happen to know the rates for the 15 min calls??

                        Comment


                        • #13
                          Originally posted by ryancm00 View Post
                          does anyone happen to know the rates for the 15 min calls??
                          I pay $4.18 for a 15 minute call. My bill is between $30 and $40 a month.
                          Forever Mine and Eternally Yours

                          Comment


                          • #14
                            does anyone know wat the rate is for long distance calls??? for the 15 min?
                            MISSING MI AMOR

                            Comment


                            • #15
                              Im totaly having probs w the phone. Ok so I registered using online but got no respones called t billing company and they said they dont hve my paperwork so I called them and did the automated thing last week still aint heard anything. But another question I have is my phone company blocks collect calles but since this is goin throw CBS it should work right?
                              Missing him like crazy!

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