Services JPay Offers

[TexasDust]

PRODUCTS & SERVICES

Trust Account Payments
JPay is the fastest way for an inmate’s loved one to send money to an inmate. With JPay, the money is generally credited to the inmate’s account by the following morning.
To see if JPay is available to your inmate, simply go through the steps to register. You will first be asked for the inmate name and number. If it matches our database you will be able to proceed.
For more information about a particular state’s timing schedule or service fees, please sign up for a free account.

Electronic Inmate Mail
JPay Mail is the fastest way to send a letter to an inmate. First you type your letter using the JPay website. Then your letter is printed in the mail room and delivered to the inmate. Letters are generally delivered to an inmate within 24 hours, sometimes sooner!
This new service is only available in certain states. If you don’t see a mail option once you log in, then your inmates are currently unable to receive JPay Mail.
JPay also knows where an inmate is housed at all times. If an inmate is transferred between housing units or between facilities, the JPay Mail System will know!

Release Card
Progress Jpay Prepaid MasterCard

Community Corrections Payments
JPay is the fastest way for offenders to send community corrections payments including victim restitution, court costs and fines, cost of supervision fees, room and board and drug testing fees.
With JPay, the money is generally received by community corrections staff by the following morning. For more information about a particular state’s timing schedule or service fees, please sign up for a free account.

JPay Service Map
To start, click on your inmate's state. This map shows you JPay's service coverage.
You can also use this to get fees & timing schedules and driving directions.

SELECT INMATE'S DETAILS
Select Inmate State Select a state Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming

Select Inmate Facility State Prison
County Jails
Federal Prisons
Probation Center
Select Facility
Select State First


Friends and Family Advance Connect
JPay Friends and Family Advance Connect is the easiest way to prepay for phone calls with inmates. This new service is only available in certain states. If you don’t see a Phone Time option once you log in, then your inmates are currently unable to receive JPay Friends and Family Advance Connect. JPay also knows where an inmate is housed at all times. If an inmate is transferred between housing units or between facilities, the JPay Friends and Family Advance Connect System will know!


Video Visitation
JPay offers an innovative video visitation system that allows family and friends to visit inmates from the comfort of home. All you need is a camera, headset and access to JPay.com. Inmates visit from the visitation kiosks located in their housing units. To see if video visitation is available to your inmate, log in or use the service map.


FOR THESE SERVICES GO TO: JPay Inmate Services - Send Money, Send Email, Send Packages <CLICK ON LINK
WHICH IS: JPay.com
There is a LINK on The TOP of Every Page on This Forum: Need To Send Money or Mail to an inmate?

YOU ARE NOW VIEWING: JPay Friends & Family Forum / WELCOME GLAD YOU COULD JOIN US!
JPay’s new website launched November 19, 2007.
JPay is happy to introduce its new Friends and Family Forum. Now anybody can view our forum!
SERVING THE ONLINE PRISON COMMUNITY

[KissieKat]

I shouldn't have been so excited to find my long lost cousin who's serving time somewhere in Nevada. After my excitement in writing to him, I find that he's not able to send an email back. For $3.85 I paid to send the email, to possible a wrong person, oh my goodness, I just don't know what to say. Seems to be a bit expensive. I'd feed comfortable paying that fee if my loved one was able to send an email back. What a crock this program is, I feel. Sorry, this is not to offend anyone... I'm just a one-time user, probably.

[TexasDust]

It is only the cost of a stamp to send an email! Most end up paying 20 cents for their stamps if they buy quanity. If You had your cousins DOC # then it made it to the right person. ALL Information is there on the JPay Site of what services the facility has that houses the inmates and it would have told you on the screen if he could email you back, also there would have been an option for you IF you wanted to prepay for a reply.

[GAPEACH2005]

Are you positive it was $3.85 for one single email? That doesn't sound right and I never heard of anyone else complaining of that type of cost. JPay doesn't service the prison my man is located but there is another company and it only cost me .60 to send an email. The cost of a stamp and of course a little extra for them to make their profit. I thought most of the email services had the same type of fees, give or take a few cents.

[dkjones3]

I have a question about the support e-mail address. I am trying to email abotu a problem I am having with my account and the address is coming back. It said the e-mail address could not be found. I clicked on the address that is listed for the contact us. Do you know if this is the correct e-mail listed?

[TexasDust]

Originally Posted by dkjones3

I have a question about the support e-mail address. I am trying to email abotu a problem I am having with my account and the address is coming back. It said the e-mail address could not be found. I clicked on the address that is listed for the contact us. Do you know if this is the correct e-mail listed?

CONTACT US
Contact Us by Email:
JPay's Customer Service team can answer all account questions. Email us at Support@jpay.com and we will reply promptly.
Contact Us by Phone:
For live agent help, please call (800) 574-5729.
We can only discuss account information with the account holder. We will verify account information before answering any account specific questions.

Write to Us:
JPay, Inc.
P.O. Box 530955
Miami, FL 33153-0955

[TexasDust]

The other night I was so upset because I couldn't log on to send a letter. Would not let me on so I clicked on forgot email address and I also clicked on forgot passwaord I hadn't but something was wrong when it asked for my phone number it told me not listed! I had smoke coming out of my ears I had to send this letter off for his parole plan, I waited till the last minute to do this. Well I looked at my email address I was using and instead of the . before com I had a , comma before com.

I got into my account and checked my phone number and I had listed it without the - in between the numbers you now 000-000-0000 I had it 0000000000 DUH!

So I hope they help you figure out your problem cause I know the feeling!

[dkjones3]

When I sent the e-mail I click on the e-mail that was listed. I did not type it in, I just clicked the one that is on the site and it went straight to my e-mail. Then a few min. later I got the response back about it not being valid. I have sent another one, doing it the same way. Maybe it went thru. If not I will call them

[dkjones3]

I have the same info. myself, found it at the same place you did

[TexasDust]

So did it go through now!? Sometimes reading these post they have some problems over there at times. Gets fixed right away but doesn't make us feel any better when we are going through problems trying to get into our accounts.